Menu

Complaints

Compaints

If you are not satisfied with any aspect of our service, we would like you to tell us your concerns and give us the opportunity to put matters right for you and to improve our service for everybody. Please email us a complaints@buncecrowd.com.

We will do our best to resolve your complaint by the end of the next business day after receipt. If we cannot do this, we will send you a prompt written acknowledgement of your complaint and tell you who is dealing with it.

We will send you our full response within four weeks of receiving your complaint. If you remain dissatisfied, our letter will explain that you have ultimate recourse to the Financial Ombudsman Service if you wish to request an independent review. We will regard the complaint as closed if we do not receive a reply from you within eight weeks of our full response.

In our full response to you we will enclose a leaflet from the Financial Ombudsman to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving our final response.

If your complaint is not dealt with to your satisfaction or if you have not received final response letter from us within eight (8) weeks of initiating a complaint, you have the right to make a complaint to the Financial Ombudsman within six (6) months. You can contact the Financial Ombudsman at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or by calling them on 0800 023 4 567

The Financial Ombudsman Service

South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 020 7964 1000
Tel: 0845 080 1800
Fax: 020 7964 1001

http://www.financial-ombudsman.org.uk

complaint.info@financial-ombudsman.org.uk

Your Capital is at Risk:

Investing in property involves risk. The value of your investment can go down as well as up and historic performance is not a guide for future performance. Any projections of future performance are based on all information known at the time of share investment or loan, and internal calculations and opinions of Bunce Crowd. These are subject to change and are not guarantees and should not be relied upon as such. Risks include the total loss of your share investment or loan, variable rental income due to property not being rented or a depressed rental market, and inability to sell your share investment or loan due to lack of a buyer.

Neither Bunce Crowd Limited nor any of their affiliates or group companies provides any advice or recommendations in relation to this website. If you have any doubt about the suitability of any investment marketed by Bunce Crowd Limited, or you require financial advice, you should seek a personal recommendation from an appropriately qualified financial advisor that does give advice.

Investments are only available to certain specified persons who are sufficiently sophisticated to understand the risks. Investments in property and unlisted shares carry risk, you may not receive the anticipated returns and your capital is at risk. Bunce Crowd is not covered by the Financial Services Compensation Scheme. Please refer to the Risks warning page of this site for a more comprehensive description of the risks involved.

Please refer to the Risks warning page of this site for a more comprehensive description of the risks involved.

We're still getting everything ready!

As we're yet to launch, our investor and buyer platforms aren't live yet! However you can pre-apply for an account when we launch!

Homebuyer Account | Investor Account